Refund policy
RETURN AND REFUND POLICY
Last Updated: November 4, 2026
Thank you for shopping with velunvexa. This policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed at https://velunvexa.shop.
1. 30-DAY RETURN WINDOW
We provide a 30-calendar-day return period beginning on the date your order is delivered.
For change-of-mind returns, goods should be in their original condition, unused or unworn beyond reasonable examination, and accompanied by proof of purchase. Please include accessories and original packaging where reasonably possible.
These conditions do not limit statutory rights relating to faulty, damaged, or incorrectly described goods.
2. FREE RETURNS
Eligible returns requested within 30 days of delivery qualify for free return shipping.
To start a return, email willycaserQ@outlook.com and provide your order number and the relevant item details.
Our customer support team will supply an authorized return address and a prepaid return label or another suitable return method at our expense.
Do not mail goods to the listed business address without receiving authorization. Our return facility may be located elsewhere.
3. RETURN INSTRUCTIONS
- Contact customer support within the return period.
- Provide the order number and details of the items.
- Follow the instructions provided by our team.
- Keep your shipping receipt or return tracking information until the matter is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive an item that is damaged, defective, or incorrect, contact us as soon as reasonably possible.
Please provide a description of the issue, your order number, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
5. REFUNDS
After receiving returned goods or sufficient evidence of their return, we will review the request and issue any approved refund to the original payment method.
Funds typically appear in your account within 3–7 business days after a refund is issued, depending on your bank or payment service provider.
This banking estimate does not extend any mandatory statutory deadline for issuing a refund.
6. EXCHANGES
Exchanges are subject to product availability. Contact customer service before returning goods for exchange.
If a direct exchange is not available, an eligible return and separate replacement purchase may be arranged.
7. ORDER CANCELLATIONS
Please contact us promptly if you want to cancel an order.
We will attempt to cancel an order before dispatch. After dispatch, the applicable return process may be used. Mandatory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving an online goods purchase to cancel without giving a reason, followed by another 14 days to send back the goods.
Applicable refunds, including qualifying standard outbound delivery charges, will be issued within statutory deadlines.
Certain legal exceptions may apply to specific categories, including some personalized goods and opened, sealed hygiene-sensitive products.
Our 30-day free return policy does not reduce mandatory consumer rights.
10. CUSTOMER SUPPORT
Store Name: velunvexa
Website: https://velunvexa.shop
Customer Service Email: willycaserQ@outlook.com
Please contact customer service before returning an item so that we can provide the proper instructions.